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Refund & Cancellation

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Scraptap acts as a marketplace or a trading platform for buying and selling scrap materials. Though our quality control team tries to ensure all listed items traded in our mobile application meets the bare minimum quality standards of any scrap material, it can’t guarantee the buyer’s or seller’s expectation being met for the same.

In this regard, Scraptap holds no responsibility to fulfill any such expectations on the quality and the quantity of the materials under trade for both buyer & seller parties. It is at the sole discretion of both the concerning parties to decide whether to proceed ahead with any transactions where questions pertaining to the quality and quantity of the traded material at the time of actual transaction may arise.

Only after mutual consent, Scraptap facilitates the successful completion of such trade between the buyer and the seller parties. Hence, Scraptap has no liability to process any claims – return, refund or cancellation of any nature related to such successful transaction.

However, incase of an unsuccessful transaction due to any payment failure or money debited without success due to unforeseen reasons, you may e-mail us at grievance@scraptap.in indicating your reason for the claim including your preferred action and with relevant supporting materials ( photos / bills / invoices etc.). You may also send us a written request to the following address –

RNEI Resource Management Private Limited,
91springboard, Plot no. 44, Kavuri Hills,
Phase 1, Behind Hotel Jubilee Ridge,
Hyderabad, Telangana
India – 500033

Our customer grievance team will assess your claim request, and if appropriate, process your claim at the earliest using the original payment method.

Disputes arising in connection with these terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana (India). All dealings, correspondence and contacts between us shall be made or conducted in the English language.

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